Refund policy

At Neurill, we are committed to providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a 90-day guarantee to ensure your happiness. If you are not satisfied with your purchase for any reason, please contact us at neurill@yahoo.com.

Cancellation Policy

Please note that any changes or cancellations to an order are not allowed as we immediately process orders and send them to fulfillment centers.

Returns and Refunds

We are pleased to offer a comprehensive 90-day, 100% return policy for customers who do not experience results after using our product for 90 days. This policy is designed to ensure that our products are being used as intended and to prevent misuse. Additionally, if you have any negative experience with our item within the first 90 days, we will gladly provide a refund for used products. Please note that we do not issue refunds for shipping delays, as these are beyond our control.

Please note, if you have placed many orders, you are only eligible for 1 refund under this 90-day guarantee. This is in place to avoid misuse of our terms.

To initiate a refund, please email us and provide your order number and reason for the refund.

Customers are responsible for return shipping costs and must send the item to the correct return address below. A valid tracking number must be provided in order for the refund to be processed. Once the return is received and verified, we will proceed with your refund.

Please use the following return address format when creating your return label:

All refunds are processed in U.S. Dollar (USD), the same as the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.

Product Concerns

We take product safety seriously and encourage our customers to use our products safely and responsibly. Please follow all proper usage instructions and safety precautions provided with your product and all available resources found on our website. Failure to do so may result in damage or injury, for which we cannot be held responsible, and may nullify refunds or replacements will be at our discretion.

We will assist you with any concerns or questions you may have.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping, such as dented boxes, etc., with a product in good condition, is not considered damage.

If your item arrives damaged, please let us know within 48 hours of delivery. To report a damaged item, please email us and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors and issues that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.

Fraud Prevention

To protect against fraudulent activity, we verify all billing and shipping addresses to ensure they match the information on file with the payment processor. We also monitor all transactions for suspicious activity and may request additional information from the customer to verify the transaction. If we suspect fraudulent activity, we reserve the right to cancel the transaction and notify the customer immediately.

Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is the responsibility of the customer to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use Neupril products, customers are indicating their acceptance of this Return & Refund Policy.